Talk to the people who build it.
Support is part of every subscription, from the first setup questions to the day-to-day running of the airline. We answer as soon as we can within business hours.
The vaBase Discord community
Questions and feedback are answered fastest in the community, where other airlines can see what is already known.
Join the Discord communitysupport@vabase.com
Include your airline's name if you have one. If something went wrong, quote the reference the error page showed; for ACARS, attach the newest file from Settings, "Open log folder".
Write to supportAsk about anything.
Getting started
Creating the airline, understanding the platform and getting the first pilots flying.
Setting up
Schedules, fleet, ranks, the website's configuration and the pieces in between.
Something not right
Questions technical or otherwise. If something is not behaving, we want to know.
Data and imports
Getting your airline's data in and out: imports, exports and moving from vaBase 3.
Hosting
Arranging vaBase hosting for your website (£36.99 a year), and publishing to it.
Your account
Subscriptions, billing and airlines are managed in the Account Portal; ask if something there is unclear.
Prefer to read first?
Most questions are already answered, from hosting to billing to moving from vaBase 3.